Effective date: October 6, 2026

1. Acceptance of the Terms
1.1. These Terms of Use (the "Terms") are a binding agreement between you ("User", "you") and VADEKVATE, TOO, a limited liability partnership (TOO) organised under the laws of the Republic of Kazakhstan, BIN 260740039072, with its registered office at 39A Ryskulbekov St., Almaty, Republic of Kazakhstan (the "Company", "we", "us"). They govern your access to and use of the Vadekvate mobile application, its web version and the website vadekvate.com (together, the "Service").
1.2. By creating an account, ticking the acceptance box, or accessing or using the Service in any way, you confirm that you have read, understood and agreed to be bound by these Terms and the Privacy Policy. If you do not agree, do not use the Service.
1.3. Where the law requires your consent to the processing of personal data, we request it separately, as described in the Privacy Policy.
1.4. Your actions in the Service, including accepting these Terms and giving consents, are recorded with date and time and have the same effect as your handwritten signature. You log in with a one-time code sent to your phone number; do not share it with anyone.
1.5. These Terms are not intended for citizens of the Russian Federation or CIS countries. If you are such a citizen, please use the terms published at vadekvate.ru/terms.

2. Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service and supersede any earlier understanding on the same subject.

3. Amendments
3.1. We may amend these Terms at any time by publishing a new version at vadekvate.com. We will notify Users of material changes in the Service at least ten (10) calendar days before they take effect.
3.2. If you continue to use the Service after the new version takes effect, you accept it. If you do not agree with the changes, you must stop using the Service and may delete your account.

4. Eligible Users
4.1. The Service is intended only for individuals who are at least eighteen (18) years old and have the legal capacity to enter into a binding agreement. By using the Service you represent and warrant that you meet these requirements.
4.2. You also represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
4.3. We may restrict or change features of the Service depending on your place of residence or applicable law.

5. Special Considerations Regarding Minors
5.1. Persons under 18 may not register or use the Service. At registration you confirm that you are at least 18 years old.
5.2. We specifically disclaim responsibility for any misrepresentation of age by Users. If we learn or have reason to believe that an account belongs to a person under 18, we will suspend and delete it, together with the related data.
5.3. If you believe that a minor is using the Service, please report it through the in-app support chat or at support@vadekvate.com.

6. User Account
6.1. To use the Service you create an account with a phone number confirmed by a one-time code. One phone number corresponds to one account. You may not create multiple accounts or use another person's account.
6.2. You must provide accurate, current and complete information, and keep it up to date. You are responsible for all activity under your account and for keeping your phone and access codes secure. Notify us immediately of any unauthorised use.
6.3. Verification. To help keep the Service safe and authentic, we may ask you to verify your profile, for example by taking a photo in the application to confirm that it matches your profile photos, including when you replace your main photo. Some features may require a verified profile.
6.4. We may ask you to confirm your identity or details at any time. We may limit or refuse access to the Service if we have reason to believe that information you provided is false or misleading.

7. Users' Obligations
7.1. You are personally responsible for all information, messages, photos, video, audio and other materials you post or send through the Service ("User Content"). You represent and warrant that you own or have all rights necessary to post it, that it is lawful, and that it does not infringe the rights of any third party.
7.2. You agree not to:
create a fake account, impersonate any person or entity, or provide false information about your identity, age or location;
post or send content that is unlawful, threatening, abusive, harassing, defamatory, hateful or discriminatory, obscene or pornographic, glorifies violence or extremism, invades another person's privacy, or gives instructions for committing a crime;
post any sexual content involving minors, or attempt to contact minors, or engage in grooming, sextortion or trafficking in any form;
use the Service for any commercial purpose, including advertising, solicitation, selling goods or services, or any form of prostitution, escort or similar services;
request or send money, or engage in fraud, phishing or other deceptive practices;
collect, harvest or store personal information of other Users, or use automated scripts, bots or scrapers on the Service;
use proxies or other means to circumvent geographical restrictions or the limits of the Service, or interfere with or disrupt the Service, its servers or networks;
reverse engineer, decompile or modify the Service, or introduce malware;
bypass or attempt to bypass moderation, blocking or verification;
infringe any intellectual property right of the Company or a third party; or
encourage or assist anyone to do any of the above.
7.3. We reserve the right to edit, hide or delete any User Content, and to restrict, suspend or terminate any account, if it does not comply with these Terms or is harmful, with or without notice.

8. Your Content
8.1. You retain ownership of your User Content. You grant the Company, and its affiliates and service providers acting on its behalf, a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, display to other Users in accordance with your visibility settings, moderate and otherwise use your User Content solely to operate, provide and improve the Service.
8.2. The licence ends when you delete the User Content or your account, except to the extent the content has been shared with other Users and they have retained a copy, or we are required by law to keep it.

9. Reporting and Moderation
9.1. We do not tolerate objectionable content or abusive behaviour. We may use automated tools and human review to detect and remove content that violates these Terms.
9.2. You can report any profile, photo or message to us through the in-app support chat or at support@vadekvate.com.
9.3. We review reports and act on them promptly. Where a report concerns content that violates these Terms, we remove it and may restrict or terminate the offending account. We notify the affected User of a block and the reason, except where notice would be unlawful or unsafe.
9.4. You may contact us about content, safety or moderation at support@vadekvate.com. You may appeal a block by writing to the same address; we reply within ten (10) business days.
9.5. Visibility controls in the Service (including features that hide your profile from other Users) limit what other Users can see. They do not stop us from processing data for security, support, billing and legal compliance purposes.

10. Subscriptions, Purchases and Payments
10.1. The Service may offer optional paid features, including auto-renewing subscriptions and one-off purchases of consumable virtual items ("Paid Features"). Prices and what is included are shown in the application before you complete a purchase. Prices may change from time to time; the price that applies to you is the one shown when you confirm the purchase.
10.2. Payments through Apple. If you purchase on an Apple device, the purchase is made in the application through Apple's In-App Purchase and is processed by Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA. Apple's terms apply in addition to these Terms: https://www.apple.com/legal/internet-services/itunes/
10.3. Payments through Google. If you purchase on an Android device, the purchase is made in the application through Google Play Billing and is processed by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google's terms apply in addition to these Terms: https://play.google.com/about/play-terms/
10.4. The Company does not receive or store your payment card details. Apple or Google, as applicable, is responsible for billing.
10.5. Auto-renewing subscriptions. A subscription renews automatically for the same period at the then-current price unless you cancel it at least twenty-four (24) hours before the end of the current period. Payment is charged to your Apple ID or Google Play account on confirmation of purchase, and your account is charged for renewal within twenty-four (24) hours before the end of the current period. You can manage and cancel a subscription at any time in your account settings in the App Store or Google Play after purchase. Deleting the application or your Vadekvate account does not cancel a subscription.
10.6. Consumable virtual items. One-off items are delivered to your account immediately after payment, have no monetary value, are not transferable and cannot be exchanged for cash. They may be removed or their effect limited if you breach these Terms.
10.7. Refunds. All payments are final and non-refundable, except where a refund is required by applicable law or by the policy of the platform provider. Refund requests for purchases made through Apple or Google are handled by Apple or Google under their policies.

11. Account Deletion
11.1. You may delete your account at any time, without giving a reason: in the application, use the Delete account option. If you cannot access the application, write to support@vadekvate.com with the subject "Delete account" and the phone number of your account, as described in section 8.3 of the Privacy Policy.
11.2. We delete your account and related data within thirty (30) days of your request, except for information we are required by law to keep or need to protect our rights in a pending dispute, as described in the Privacy Policy.
11.3. Deletion terminates all services and any subscription benefits immediately and does not entitle you to a refund. Please cancel any active subscription in your App Store or Google Play settings.
11.4. We may delete or block your account if you fail to comply with these Terms, provide false or misleading information, or where required by law or by platform rules.

12. Disclaimers of Warranties
12.1. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
12.2. We do not warrant that the Service will be uninterrupted, secure or error-free, or that defects will be corrected. You acknowledge that information may become irretrievably lost, and you are responsible for keeping copies of anything you wish to preserve.
12.3. We do not guarantee any number or frequency of matches, replies or relationships, or the compatibility of any Users.
12.4. We do not verify, and are not responsible for, statements made by Users. The Service provides software tools that Users use at their own discretion; the Company is not a matchmaking, escort or introduction agency and is not a party to relationships between Users. Use caution when communicating with or meeting people you meet through the Service.

13. Limitation of Liability
13.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY, ITS AFFILIATES AND THEIR DIRECTORS, EMPLOYEES AND PARTNERS ARE NOT LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF USE, PROFITS OR DATA, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THEIR POSSIBILITY.
13.2. We are not liable for any failure or delay caused by events beyond our reasonable control, including failures of communication or hosting providers, actions of app stores or payment platforms, and measures of public authorities.
13.3. We are not liable for the conduct of any User, online or offline. You are solely responsible for your interactions with other Users.
13.4. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, or the mandatory consumer rights you have under the law of your country of residence.

14. Third-Party Materials
14.1. The Service may contain links to or materials from third parties. We do not control and are not responsible for them or for goods or services offered by third parties.
14.2. Your dealings with third parties are solely between you and them.

15. Intellectual Property
15.1. The Service, including its software, design, text, graphics, trademarks and logos, is owned by the Company and its licensors. All rights not expressly granted are reserved.
15.2. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the application on devices you own or control, for your personal, non-commercial use, in accordance with these Terms.
15.3. You may not copy, modify, distribute, sell, lease or create derivative works of the Service or use our names or trademarks without our prior written consent.

16. Copyright Infringement Claims
16.1. We respect intellectual property rights. If you believe that material in the Service infringes your copyright or other intellectual property rights, send a notice to support@vadekvate.com containing: your name and contact details; a description of the work and the basis of your rights; the location (link) of the allegedly infringing material; a statement that you have a good-faith belief that the use is unauthorised; and a statement, under penalty of perjury, that the information in the notice is accurate and that you are the rights owner or authorised to act on their behalf.
16.2. We review notices within ten (10) business days and remove or disable access to the material where the claim is justified. We may terminate the accounts of repeat infringers.

17. Additional Terms for Apple App Store and Google Play
17.1. Acknowledgement. These Terms are between you and the Company only, and not with Apple Inc. or Google LLC (the "Store Providers"). The Company, not the Store Providers, is solely responsible for the application and its content.
17.2. Scope of licence. The licence granted to you is limited to use of the application on devices that you own or control and as permitted by the usage rules of the store from which you obtained it.
17.3. Maintenance and support. The Company is solely responsible for providing maintenance and support for the application. The Store Providers have no obligation to furnish any maintenance or support. Contact: support@vadekvate.com.
17.4. Warranty. If the application fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the application, if any. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the application, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are the Company's responsibility.
17.5. Product claims. The Company, not the Store Providers, is responsible for addressing any claims by you or any third party relating to the application or your possession and use of it, including product liability claims, claims that the application fails to conform to legal or regulatory requirements, and consumer protection or privacy claims.
17.6. Intellectual property claims. If a third party claims that the application or your use of it infringes that party's intellectual property rights, the Company, not the Store Providers, is solely responsible for the investigation, defence, settlement and discharge of that claim.
17.7. Third-party terms. You must comply with applicable third-party terms, such as your wireless provider's terms, when using the application.
17.8. Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of them Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
17.9. Developer. The application is published by VADEKVATE, TOO, 39A Ryskulbekov St., Almaty, Republic of Kazakhstan. Questions, complaints or claims may be sent to support@vadekvate.com.

18. Applicable Law and Dispute Resolution
18.1. These Terms and any dispute arising out of or in connection with them are governed by the laws of the Republic of Kazakhstan, without regard to conflict-of-law rules and without prejudice to the mandatory consumer protection rules of your country of residence.
18.2. Before taking any formal action, the party raising a dispute must send a written notification describing the claim. The other party must respond in writing within ten (10) days of receipt, and the parties will try in good faith to settle the dispute by negotiation.
18.3. If the dispute is not settled by negotiation, it will be submitted to the competent courts of Almaty, Republic of Kazakhstan, save where mandatory law gives you the right to bring proceedings in your country of residence. Proceedings will be conducted in English.

19. Indemnification
You agree to defend, indemnify and hold harmless the Company and its affiliates, directors, employees and partners from any claims, losses, liabilities, damages and expenses (including reasonable legal fees) arising from your breach of these Terms, your User Content, or your violation of any law or third-party right. To the extent permitted by law, you release the Company and its affiliates from any claim arising from your dealings or disputes with other Users.

20. Assignment
The Company may assign or transfer these Terms, in whole or in part, to an affiliate or a successor to its business without your consent, in which case we will notify you. You may not assign or transfer your rights or obligations under these Terms without the Company's prior written consent.

21. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force. The parties will use commercially reasonable efforts to replace the invalid provision with a valid one that achieves, as closely as possible, its intended effect.

22. Notices
22.1. Any notice under these Terms is deemed given and received when sent by email. Notices to you are sent to the email address or phone number specified in your account or shown in the Service. Notices to us are sent to support@vadekvate.com.
22.2. The language of communication is English.

23. Privacy Policy and Personal Information
Our processing of personal data is described in the Privacy Policy. The Privacy Policy forms part of the arrangements between you and the Company but is not a contract term that limits your statutory rights. Although we take reasonable measures to protect your data, no system is completely secure and we cannot guarantee full protection.

24. Term and Termination
24.1. These Terms remain in force while you use the Service or have an account.
24.2. You may stop using the Service and delete your account at any time. We may suspend or terminate your access, temporarily or permanently, for violation of these Terms or the law, or on platform or legal grounds.
24.3. Sections that by their nature should survive termination will survive, including 7, 8, 12, 13, 15, 16, 18, 19 and 21.

25. Contact and Company Details
VADEKVATE, TOO (Republic of Kazakhstan)
BIN 260740039072
39A Ryskulbekov St., Almaty, Republic of Kazakhstan
Email: support@vadekvate.com
Website: vadekvate.com